Cleaners Hackney Privacy Policy
This Privacy Policy explains how Cleaners Hackney collects, uses, stores and protects personal data belonging to customers and prospective customers in the Hackney area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Cleaners Hackney customers located in the Hackney area, as well as individuals who contact us to enquire about our cleaning services. It covers personal data collected through telephone communication, text message, online enquiry forms, written correspondence and in-person interactions relating to our services.
Data Controller
Cleaners Hackney is the data controller for the personal data described in this Privacy Policy. As data controller, Cleaners Hackney determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws.
Types of Personal Data We Collect
Cleaners Hackney may collect and process the following categories of personal data when you use our services or contact us:
Identification and contact details such as name, address, postcode, and preferred method of contact.
Service related information such as property type, access details, instructions for cleaners, frequency of cleaning, and any special requirements.
Booking and transaction data such as appointment dates and times, service history, payment status, and invoice details. Payment card information is usually processed by a secure payment processor and not stored by us beyond what is legally required for accounting records.
Communication records such as messages, complaints, feedback and notes of conversations regarding your bookings or our services.
Technical and usage data where relevant, such as basic device or browser information and interaction data when you complete online forms, to the extent this is necessary to provide and improve our services.
How We Collect Personal Data
We collect personal data directly from you when you contact us to request a quote, make a booking, amend or cancel a service, or provide feedback. This can occur by telephone, text message, online form or any other communication method you use to reach us.
We may also receive personal data about you from third party service providers that support our operations, such as payment processors or booking platforms, where necessary to manage your booking or process payments.
Lawful Bases for Processing
Cleaners Hackney only processes personal data where a lawful basis applies under the UK GDPR. Depending on the context, we rely on the following lawful bases:
Contract: We process your personal data to enter into and perform a contract with you, such as when we provide cleaning services, manage bookings, communicate about appointments, and handle payments.
Legal obligation: Certain data must be retained and processed to comply with legal and regulatory requirements, for example tax, accounting and record keeping obligations.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing our operations, improving services, preventing fraud, handling customer queries and defending legal claims.
Consent: In limited situations we may rely on your consent, for example for certain types of direct marketing communications where required by law. You may withdraw your consent at any time, which will not affect the lawfulness of processing before withdrawal.
Purposes for Which We Use Personal Data
We use your personal data for the following purposes:
To provide cleaning services, including accepting bookings, arranging cleaners, and managing visits to your property.
To communicate with you about your bookings, service changes, cancellations, reminders and follow up after visits.
To handle enquiries, complaints, feedback and requests related to our services.
To process payments, issue invoices and keep financial records.
To manage our relationship with you, including notifying you of changes to our terms or policies.
To maintain and improve our operations, quality standards and customer experience.
To comply with applicable laws and to establish, exercise or defend legal claims.
Data Sharing and Processors
Cleaners Hackney may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to use your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. We take steps to ensure that all processors implement appropriate technical and organisational measures to protect your data.
Typical categories of processors include:
Payment service providers that process card or online payments.
Booking and scheduling tools that assist with managing appointments.
Information technology and system support providers that host or maintain our systems.
Professional advisers, such as accountants or legal professionals, where necessary for business administration or legal reasons.
Where required by law, we may also share personal data with public authorities, regulators or law enforcement agencies.
International Data Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws. This may include reliance on adequacy regulations or the use of standard contractual clauses approved by relevant authorities.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. The length of time we retain data will depend on factors such as the nature of the data, the services provided and our legal obligations.
Typically, booking and transaction records are kept for a period necessary to manage our relationship with you and to comply with tax and financial regulations. Communication records may be retained for an appropriate period to handle enquiries, resolve disputes and demonstrate compliance with our obligations.
When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked back to you.
Data Security
Cleaners Hackney takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are designed to provide a level of security appropriate to the risks associated with the processing of your personal data.
Your Data Protection Rights
Under the UK GDPR, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. They include:
Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with certain information about how we use it.
Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated.
Right to erasure: You may request the deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.
Right to data portability: In some cases, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format and to transmit that data to another controller.
Right to object: You have the right to object to processing of your personal data that is based on our legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will stop such processing.
Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights, or if you have questions about how Cleaners Hackney handles your personal data, you can contact us using the details we provide on our customer communications and service documents. We will respond to your request in accordance with legal timeframes and requirements.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can attempt to resolve any concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we provide. Any significant changes will be communicated through our usual customer communication channels or made available with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.