Accessibility Statement for Cleaners Hackney Website

Cleaners Hackney is committed to providing a website and online experience that is accessible, inclusive, and easy to use for all people in the Hackney area and beyond. This Accessibility Statement explains the steps we take to support accessibility, the standards we aim to meet, and how you can contact us with any accessibility issues, feedback, or requests.

Our Commitment to Digital Accessibility

We are working to ensure that the Cleaners Hackney website can be used by as many people as possible, including those using assistive technologies. Our goal is to provide an accessible online service for finding and learning about cleaners in Hackney, booking cleaning services, and accessing information about our company.

We aim to follow recognised best practices for accessibility and to provide a consistent experience across different pages and functions of the website. Accessibility is considered at each stage of our website design, content creation, and ongoing maintenance.

Standards and Guidelines

The Cleaners Hackney website is being developed and improved with the aim of meeting the Web Content Accessibility Guidelines, known as WCAG, version 2.1, at the AA level. These guidelines are widely recognised as the standard for web accessibility and cover a range of recommendations to make web content more accessible for people with disabilities.

By working towards WCAG 2.1 AA compliance, we seek to ensure that our content is perceivable, operable, understandable, and robust for users, including people using assistive technologies or alternative input methods.

Screen-Reader Support

Our website is designed to support users who rely on screen readers and other assistive technologies. We use clear headings, structured content, and descriptive text to help screen-reader users understand the page and navigate between different sections.

Where possible, images include descriptive alternative text so that important information is conveyed even when images cannot be seen. We also aim to write content in plain, easy-to-understand language so that key information about cleaners in Hackney and our services is accessible to a wide audience.

Keyboard Navigation

We recognise that some users navigate websites using a keyboard only or alternative input devices. The Cleaners Hackney website is being developed to support navigation without the need for a mouse.

Interactive elements are intended to be reachable and usable with standard keyboard commands such as the Tab, Shift plus Tab, Enter, and Space keys. Visible focus indicators are used where possible so that users can clearly see where they are on the page while tabbing through links, forms, and buttons.

Ongoing Improvements and Testing

Accessibility is an ongoing process. We regularly review our website content, structure, and code to identify and fix accessibility issues that may affect users in Hackney and other locations. This includes reviewing new pages and features before and after they are published.

We may use automated tools, manual checks, and feedback from users to help us test and improve accessibility. As technology and standards evolve, we will continue to update our practices to support an accessible experience.

Accessibility Requests and Feedback

We welcome feedback on the accessibility of the Cleaners Hackney website. If you encounter any accessibility barriers, find content difficult to use, or need information presented in a different format, please contact us and let us know which page or feature you were using and what problem you experienced.

You may contact us through the existing contact form on our website or by using any contact options provided there. When you get in touch, we will review your request or comment and aim to respond within a reasonable timeframe. Where possible, we will work with you to provide an accessible solution or alternative method of accessing the information or service you need.

Accessibility for Cleaners Hackney Area Users

Our focus is to make the process of finding and using cleaners in Hackney as accessible as possible. Whether you are browsing from a desktop computer, mobile phone, or assistive device, we want you to be able to learn about our cleaning services, understand our pricing and availability, and contact us without unnecessary barriers.

This Accessibility Statement will be reviewed and updated regularly to reflect our continuing efforts to improve accessibility and to support all users in the Hackney community.